---
description: >-
  Welcome to AiLead (“the App”). We value your privacy and are committed to
  protecting your personal information. This Privacy Policy explains how we
  collect, use, store, and protect your data.
---

# Privacy Policy

## Information We Collect

To provide our AI-powered shopping assistant services, we collect and access certain data from your Shopify store. This data is used strictly to enable core functionalities such as product recommendations, order inquiries, promotional insights, and user experience optimization. Below is a detailed breakdown of the data we collect:

### Store Owner Information

* Full name, email address, phone number, and physical address
* Used to identify the store owner (admin), enable in-dashboard display, send AI performance reports, system notifications, and provide customer support communication.

### Contributor and User Information

* Email address, IP address, browser and operating system details
* Collected from any individual who uploads media, edits pages, writes blog posts, or comments on products. Used to initialize accounts, link Shopify identities, and provide support services.

### Product Information

* Product titles, images, descriptions, prices, inventory levels, and collections
* Accessed via read\_products scope to understand your store’s catalog and provide intelligent AI recommendations. This helps ensure that out-of-stock or unpublished products are not recommended.

### Product Tags

* Custom tags assigned to products (e.g., “gift\_for\_mom”, “bestseller”)
* Used to enhance recommendation precision based on user intent or seasonal context (e.g., “Mother’s Day gifts”).

### Price Rules and Promotions

* Discount structures including thresholds, time ranges, and applicability
* Used to inform users about current promotions through the AI assistant (e.g., “Spend $100 to get $20 off”). We do not create, edit, or delete discounts.

### Order Information

* Order history, fulfillment status, shipping address, order total
* Accessed via read\_orders to support features like “Where is my order?”, returns, or address updates via the chat assistant.

### Discount Codes

* All active discount codes, usage conditions, start/end dates\
  Used to surface available discounts to users in real-time and support features like automated reminders (“Only 1 hour left to use this coupon!”).

### Draft Orders

* Create draft (unpaid) orders for checkout convenience\
  Allows the AI assistant to generate checkout-ready combinations for recommended products.

### Cart Transform Functions

* Structure of cart transformation logic (e.g., gift-with-purchase, bundles)
* Read-only access used to support advanced bundling and automated cart suggestions. No access to actual cart contents.

## How We Use Your Information

We use the collected information solely to enable and improve our AI shopping assistant features. Specifically:

* **Personalization:** We analyze your store’s product data and tags to deliver personalized product suggestions to your customers.
* **Customer Support:** Store owner and contributor data help us deliver proactive support and enable communication regarding your store’s AI performance, reports, or technical issues.
* **Order Assistance:** Order data allows us to help customers inquire about order status, delivery, or initiate returns and address changes.
* **Promotions:** Discount and price rule data enable the assistant to inform users of ongoing sales and promotions, improving engagement and conversion.
* **Checkout Optimization:** With draft order capabilities, we help streamline the buying process by allowing users to check out directly from the AI conversation.
* **Product Logic Enhancements:** Reading cart transformation functions allows us to suggest bundles, add-on products, or gifts automatically.

We do not use your data for advertising, reselling, or sharing with third parties unless explicitly authorized by you.

## Data Sharing & Disclosure

We do not sell your data or share it with unauthorized third parties. However, we may share data in the following situations:

* **Shopify Integration** – Synchronizing necessary data as required by Shopify API
* **Third-Party Service Providers** – Limited to payment processing, data analytics, and related functionalities
* **Legal Requirements** – When required by law or regulatory authorities

## Data Storage & Security

We implement industry-standard security measures to protect your data, including:

* **Data Encryption**: AES encryption for stored data, TLS encryption for transmitted data
* **Access Control**: Only authorized personnel can access sensitive data
* **Regular Security Reviews**: Periodic audits to ensure compliance

### Data Retention

* **Merchant Data**: Deleted within 30 days after AiLead is uninstalled
* **Visitor Data**: Retained for 6 months and then automatically anonymized

## Your Rights

Under GDPR and CCPA, you have the following rights:

* **Access Your Data** – Request a copy of the personal data we collect
* **Delete Your Data** – Request data deletion (subject to legal allowances)
* **Correct Your Data** – Request corrections to inaccurate information
* **Restrict Data Usage** – Limit the use of your data for marketing purposes

To exercise your rights, contact us at _**hi@a.xyz**_. We will respond within 30 days.

## Cookies & Tracking Technologies

AiLead may use cookies and similar technologies to enhance your experience:

* **Essential Cookies** – Required for the App to function properly
* **Analytics Cookies** – Monitor visitor interactions to improve AI performance
* **Marketing Cookies** – Personalize recommendations and enhance conversion rates

You can manage or disable cookies in your browser settings.

## Changes to This Policy

We may update this Privacy Policy periodically. If there are significant changes, we will notify you via email or Shopify.

## Contact Us

If you have any questions about this Privacy Policy or data processing, please contact us:

📩 Email: _**hi@a.xyz**_
